\nNo matter if you have a POS system<\/a> or other ordering system, it\u2019s important that you are aware of the full functionality of the system. You wouldn\u2019t want to mess up the kitchen by putting in a wrong order or even angering a customer because you weren\u2019t paying attention.<\/p>\n
Do Pay Attention to Your Section<\/strong> Do Be Friendly To Your Guests<\/strong> Do Write Things Down<\/strong> Do Know the Menu<\/strong> Do Keep Up With The Pace<\/strong> Do Always Smile<\/strong> Do Prioritize Guests Properly<\/strong> Don\u2019t Be On your Cell Phone<\/strong> Don\u2019t Leave Empty Glasses Hanging<\/strong> Don\u2019t Sit At A Customer\u2019s Table<\/strong> Don\u2019t Forget Small Details<\/strong> Don\u2019t Anger Coworkers<\/strong> Don\u2019t Overshare<\/strong> Don\u2019t Disappear<\/strong> Don\u2019t Disagree With a Customer<\/strong> <\/p>\n <\/p>\n \u2013 Sam Lamba, CEO of Gong Cha USA<\/p>\r\n\t\t\t<\/li>\r\n\t\t\t<\/ul>\r\n <\/div>
\nA glass or plate can break in a matter of seconds, a customer could need an extra set of silverware at the drop of a hat, or an emergency could arise and a customer could need their check faster than usual. Don\u2019t be afraid to swiftly walk through your section seeing if your customer\u2019s need anything.<\/p>\n
\nNever use vulgar language or profanity around any customer. It can be very easy for a guest to be offended, and you don\u2019t want that being reported back to your boss.<\/p>\n
\nYou are not a computer and you can\u2019t remember everything. Depending on the size of the party and the number of ways you can make a certain dish, it\u2019s better to write it down than forget something or have the dish made wrong. Let\u2019s say one of your guests in a large party has a deadly allergy for onions. Onions are made in a lot of dishes. Do you want to be responsible for hurting that guest because you forgot one little detail that you could\u2019ve written down?<\/p>\n
\nIt\u2019s important to have the full menu memorized including specials. You don\u2019t want to get caught with a customer asking you about a special they read online, and you have no idea what\u2019s in it or how much it costs.<\/p>\n
\nWorking in a restaurant requires someone who can work at a faced pace. Let\u2019s face it, people don\u2019t like waiting for their food or drinks. The fastest you perform for them is usually what makes customers the most happy.<\/p>\n
\nSmiling more in front of your guests keeps the ambiance of the restaurant in a positive light. Guests want to see that you are happy spending time and serving them.<\/p>\n
\nIf you are a long time waiter, you are bound to get regulars and friends come in. It\u2019s important to balance your interactions with those customers versus brand new customers. You are bond to spend more time with people you know, which is ok; just don\u2019t forget any new faces.<\/p>\n
\nPut your cell away! It looks unprofessional and lazy if you\u2019re constantly texting or on your phone in the work setting. Additionally, you could miss something important, like a guest needing a refill, or they need additional napkins.<\/p>\n
\nNo one likes clutter when they are eating. If you are not bringing refillable pitchers to the table, then make sure you pick up any empty glasses when you give someone a refill. Not picking up glasses, is also another opportunity for melted ice to get spilled, and therefore annoying the guest and creating more hassle.<\/p>\n
\nYou did not get invited to eat with the guest or guests so it\u2019s not a good idea to sit down with them. It can be very intrusive and against someone\u2019s personal space. If you can\u2019t hear the person for some reason, try having them point to the menu item they wish or have them write it down.<\/p>\n
\nGuests can be very finicky about how they expect their dining experience to go. If a guest says keep the sweet teas coming, you best not let an empty glass sit at his table. Every small detail adds up and is a big factor in your tip.<\/p>\n
\nCoworkers can be your best friend when it comes to serving. It\u2019s important to not push them out of the way if you have demanding customers. Don\u2019t be afraid to ask for assistance if their section looks slow, and don\u2019t forget to share any tips at the end of your shift if necessary.<\/p>\n
\nMost guests are not your friends, and they don\u2019t know you. It\u2019s not a good idea to overshare with guests about your personal life. They don\u2019t want to hear that you are unhappy with your job, your dog died, or some other personal detail that could make them feel uncomfortable.<\/p>\n
\nIt\u2019s never a good idea to disappear on your guests throughout their dining experience. Don\u2019t decide to take a thirty minute break after you put in their food orders. They could need drink refills, have questions, or want an update on how their food is coming along.<\/p>\n
\n\u201cThe customer is always right\u201d is a saying that every good waiter should have memorized. You may hate certain customers, but they are there paying for your service and it\u2019s important to respect them.<\/p>\n
\nWatch the Quick 90-second Demo video<\/span><\/h2>\r\n
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